At Napily (Pty) Ltd, we are committed to providing customers with quality CPAP machines, masks, and accessories. If you are not completely satisfied with your purchase, our refund and returns policy is designed to give you clarity and peace of mind.
Eligibility for Returns
Products may be returned within 7 days of delivery.
Items must be unused, unopened, and in their original packaging.
Proof of purchase (order number, invoice, or receipt) is required.
Non-Returnable Products
For hygiene and safety reasons, the following cannot be returned if opened or used:
CPAP masks
CPAP tubing and filters
Humidifier chambers
Any consumable product that has been unsealed
These products may only be returned if they are unopened, unused, and in resalable condition.
Defective or Faulty Products
Must be reported within 7 days of delivery.
Photos or supporting evidence may be requested.
Products will be repaired, replaced, or refunded in line with the manufacturer’s warranty.
Refunds
Issued once the returned product is received and inspected.
Refunds are processed to the original payment method.
Refunds may take 5–10 working days to reflect, depending on your bank.
Shipping fees are non-refundable unless the return is due to a defective product or an error on our part.
Exchanges
Allowed if the wrong product was ordered.
Product must be unopened and unused.
Additional courier fees may apply.
Rental Machines
Covered by separate terms and conditions.
Refunds allowed only if the unit is faulty within 7 days of issue.
Standard wear and tear or user damage is not covered.
Return Shipping
Customers are responsible for return shipping fees unless the product is defective or incorrect.
A trackable courier service is recommended.
Napily cannot be held responsible for returns lost in transit.
How to Request a Return
Email: info@napily.co.za
Phone: 072 069 0706
Provide your order number, proof of purchase, and reason for return.
Commitment to Customers
This policy complies with the South African Consumer Protection Act (CPA).
It is designed to ensure clarity, fairness, and protection of your rights as a customer.
