At Napily (Pty) Ltd, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you interact with our website and services.
Information We Collect
Personal details such as your name, email address, phone number, and delivery address when placing an order.
Payment information processed securely through third-party providers (we do not store card details).
Order history and customer support interactions.
Website usage data, such as cookies and analytics, to help us improve our services.
How We Use Your Information
To process and deliver orders.
To communicate with you about purchases, support, and account matters.
To provide updates on products, services, and promotions (with your consent).
To comply with legal requirements.
Data Storage and Security
We take reasonable measures to protect personal information from unauthorised access, loss, or misuse.
Payment details are encrypted and handled only by approved payment providers.
Personal data is stored securely and only for as long as necessary to fulfil the purpose it was collected for.
Sharing of Information
We do not sell or trade your personal information.
Information may be shared with trusted service providers (such as couriers and payment gateways) only for the purpose of completing your order.
We may disclose information if required by law or to protect our legal rights.
Cookies and Tracking
Our website may use cookies to improve your browsing experience and analyse site performance.
You can manage or disable cookies in your browser settings, but some website features may not function properly without them.
Your Rights
You may request access to the personal information we hold about you.
You may request corrections to inaccurate information.
You may opt out of marketing communications at any time by contacting us.
Third-Party Links
Our website may contain links to other sites. We are not responsible for the privacy practices of external websites.
Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
Email: info@napily.co.za
Phone: 072 069 0706
Napily complies with the Protection of Personal Information Act (POPIA) in South Africa, ensuring that your rights to privacy and data protection are respected.
