Welcome to Napily (Pty) Ltd. By using our website and placing an order with us, you agree to the following terms and conditions. These terms are designed to ensure transparency, fairness, and mutual understanding between Napily and our customers. Please read them carefully before making a purchase.
Use of Website
This website is intended for individuals seeking information and products related to CPAP therapy.
By accessing our site, you confirm that you are at least 18 years old or have consent from a legal guardian to use this website and make purchases.
Product Information
We strive to provide accurate product descriptions, images, and specifications.
Napily is not responsible for minor variations in product appearance due to manufacturer updates or changes.
All products are sold subject to availability.
Pricing and Payment
Prices are listed in South African Rand (ZAR) and include VAT where applicable.
Payment must be made in full at the time of placing an order.
We accept payments through approved payment providers such as YOCO, PayFast, and other secure gateways.
Shipping and Delivery
Orders are dispatched through trusted courier partners.
Estimated delivery time is 3–5 working days, depending on your location.
Shipping fees are calculated based on distance and added to your order total.
Napily is not responsible for delays caused by courier services or unforeseen circumstances.
Refunds and Returns
Our Refund and Returns Policy applies to all purchases.
Customers are encouraged to review this policy in detail before completing a purchase.
Warranty and Repairs
Products are covered by manufacturer warranties, the details of which vary by product.
Warranty claims must be made in line with manufacturer requirements.
Damage caused by misuse, neglect, or unauthorised repair is not covered.
Customer Responsibilities
Customers are responsible for ensuring they order the correct product for their needs.
CPAP therapy should be used under the guidance of a qualified healthcare professional.
Napily does not provide medical advice and is not a substitute for professional medical consultation.
Privacy and Data Protection
Personal information provided by customers is used only for order processing, communication, and after-sales support.
Napily respects your privacy and will not sell or share your data with third parties except where required by law.
Limitation of Liability
Napily is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
To the extent permitted by law, Napily’s liability is limited to the purchase price of the product in question.
Governing Law
These terms and conditions are governed by the laws of the Republic of South Africa.
Any disputes will be subject to the jurisdiction of South African courts.
By placing an order with Napily, you confirm that you have read, understood, and agreed to these terms and conditions.
