Welcome to Napily (Pty) Ltd. By accessing our website or purchasing products from us, you agree to comply with and be bound by the following terms of service. These terms are designed to protect both our customers and our business, and we encourage you to read them carefully.
Acceptance of Terms
By using this website, you agree to these terms of service in full.
If you do not agree with any part of these terms, you should not use this website or purchase our products.
Eligibility
You must be at least 18 years old, or have consent from a legal guardian, to make purchases on this website.
By placing an order, you confirm that the information you provide is accurate and complete.
Use of Services
This website may only be used for lawful purposes and in accordance with these terms.
You may not use our site to distribute harmful material, engage in fraudulent activity, or attempt to interfere with website functionality.
Orders and Payments
All orders are subject to acceptance and product availability.
Payment is required at the time of purchase, using secure payment gateways such as YOCO or PayFast.
Prices are displayed in South African Rand (ZAR) and include VAT where applicable.
Shipping and Delivery
Orders are processed and shipped through trusted courier partners.
Standard delivery times are 3–5 working days, but may vary depending on location and courier delays.
Shipping costs are calculated based on distance and added to your order total.
Refunds and Returns
Refunds, exchanges, and returns are managed according to our Refund and Returns Policy.
Customers are encouraged to review the policy before completing a purchase.
Product Warranties
All CPAP machines and equipment are covered by manufacturer warranties, subject to their terms.
Warranties do not cover damage caused by misuse, neglect, or unauthorised modifications.
Medical Disclaimer
Napily provides CPAP machines and accessories but does not provide medical advice.
Customers are responsible for consulting with a qualified healthcare professional before starting or adjusting CPAP therapy.
Customer Responsibilities
Ensure that the products ordered meet your requirements.
Use products only as directed by a healthcare professional.
Provide accurate contact and delivery details to avoid delays.
Privacy and Data Use
We respect your privacy and protect your personal information in line with South African privacy laws.
Personal details are used only for order processing, delivery, and communication.
Limitation of Liability
Napily is not responsible for indirect, incidental, or consequential damages resulting from the use of our website or products.
Our liability, where applicable, is limited to the purchase price of the product concerned.
Governing Law
These terms of service are governed by the laws of the Republic of South Africa.
Any disputes will fall under the jurisdiction of South African courts.
By using our website or purchasing from Napily, you acknowledge that you have read, understood, and agreed to these terms of service.
